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Most requests are delivered in 2-5 business days depending on complexity and your plan tier. Simple requests (button changes, minor tweaks) often come back same-day or next-day. More complex features (custom sections, integrations) typically take 3-5 days. Starter Plan: 4-5 days average Growth Plan: 3-4 days average Agency Plan: 2-3 days average You'll get an estimated timeline when I confirm each request.

Perfect! The Starter plan is designed exactly for this. At $2,500/month for up to 5 stores, you're looking at just $500 per client if you spread the cost. Most agencies charge clients $1,500-3,000/month for 'ongoing support' which easily covers the subscription. As you grow to 10-15 clients, upgrade to Growth. As you scale beyond that, move to Agency tier.

No, I work exclusively through you on all plans. Your clients never know I exist. You submit requests, I deliver to you, you present to your clients. You stay the face of the relationship. The Agency plan includes an option where I can join client calls pretending to be your in-house developer if you need technical support on calls, but this is optional and only at your request.

One request = one discrete feature or task. Examples: ✓ One request: 'Add size guide modal to product pages' ✓ One request: 'Create custom cart drawer with upsells' ✓ One request: 'Build product filter for collection pages' ✗ NOT one request: 'Redesign entire homepage' (this would be broken into: Hero section, Product grid, Features section, etc.) If a request is too large (15+ hours of work), I'll let you know upfront and we'll break it into phases. You're never surprised.

Yes! Pause anytime. Billing cycles work in 31-day periods, so if you use 20 days then pause, you keep 11 days of credit for when you resume. If you pause for less than 14 days, you get priority when resuming. If you pause longer than 14 days, you join the standard waitlist (typical wait: 2-4 weeks). No penalties, no fees. Just pause when you don't need me, resume when you do.

This subscription is exclusively for Shopify development. If you need WordPress, Webflow, or other platforms, those would be separate arrangements. However, most design agencies we work with have a mix of platforms but focus primarily on Shopify for e-commerce clients. The subscription handles all your Shopify needs while you handle other platforms separately.

Yes, there's a simple service agreement that outlines what's included, delivery timelines, and how the subscription works. It's designed to protect both of us and set clear expectations. You can cancel anytime with 14 days notice. No long-term commitment, no cancellation fees.

You get unlimited revisions until you're 100% happy. If I deliver something and it's not quite right, just let me know what needs to change and I'll revise it. No limit on revisions. Additionally, there's a 7-day satisfaction guarantee on your first month. If within the first week you decide it's not a fit, you can get a 75% refund (I retain 25% for work delivered). After the first week, there are no refunds, but you can cancel anytime going forward.

Unlimited with no limit on revision rounds. The only caveat: if a 'revision' changes the entire scope (e.g., 'Actually, add a whole new product recommendation section'), that becomes a new request since it's adding new functionality. But changes to what was originally requested? Unlimited.

Yes, anytime. Upgrading: Takes effect immediately and you're prorated for the current month. Downgrading: Takes effect at your next billing cycle so you get full value from your current plan. Just email me and I'll handle everything in Stripe.

I'll give you at least 14 days notice for any planned time off (vacations, holidays). You can pause your subscription during that time if you'd like. For unexpected illness or emergencies, I'll communicate as soon as possible. Short absences (1-3 days) won't affect your service - requests just shift by a few days. For longer unexpected absences, we can discuss pausing if needed. Transparency and communication are key here. You'll never be left hanging.